27 July 2026
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Certified
Salesforce Partner
in the UK
Whether your current Commerce Cloud setup needs a fix, customisation, optimisation, or a setup from scratch, you can count on ProvidusCRM's certified team. We streamline order management, after-sales support, and a lot more for B2C and B2B retailers.
Certified Salesforce Commerce Cloud Consultants
Transparent project scoping
Integration with order management, ERP, and your Salesforce data
Most CRM solution providers struggle to understand your specific Commerce Cloud challenges and scope the implementation. Before you go ahead with our Salesforce Commerce Cloud services, we require answers to the following questions.
Most Commerce Cloud orgs suffer from configuration issues that have shifted your CRM from how your business sells today. Before recommending development or implementation, we first analyse your current setup to see whether it needs ongoing support, targeted optimisation, or a total rebuild.
A storefront that underperforms is not always broken code. Sometimes the catalogue structure no longer matches how you merchandise, or a manual process has grown around a gap in the configuration. We separate the two before quoting development work, because the fixes are not the same size.
Your CRM doesn't have to be AI-enabled if the data foundation isn't right. Agentforce Commerce, personalised recommendations, and guided shopping all depend on clean product and customer data underneath. We audit and perform a detailed AI readiness assessment for your CRM.
Orders that stall, stock that reads wrong, and customer records that disagree usually trace back to the boundary between systems rather than the storefront itself. We check what each connected system owns and where they fall out of sync before recommending changes inside Commerce Cloud.
We develop and customize Salesforce Commerce Cloud storefronts using Storefront Reference Architecture (SFRA), with the merchandising, product, cart, checkout, and operational requirements of your business in mind. That includes configuring Business Manager for the people who use it and developing cartridges with maintainability in mind.
SFRA storefront development and customization
Business Manager configuration
Cartridge development
Custom product, cart, and checkout development
Sandbox and staging environment setup
Testing and release preparation
Resolve cases faster with structured queues, automated escalations, and full customer history on every ticket. We build Service Cloud orgs around actual support processes, reducing response times and giving agents the context they need before picking up the phone.
Build branded portals, partner communities, and self-service hubs directly connected to Salesforce data. Our Experience Cloud configurations include proper access controls, record visibility, and CRM integration, so external users see exactly what they should and nothing more.
Bring customer data from every source into one unified profile inside Salesforce. At ProvidusCRM, we implement Data Cloud to connect website activity, transaction records, and third-party data into a single view that powers smarter segmentation, personalisation, and reporting across every cloud.
Deploy autonomous AI agents that handle routine customer queries, qualify leads, and trigger follow-ups without human input. At ProvidusCRM, we configure Agentforce to work within existing Salesforce workflows so automation runs on real business rules.
Give sales teams full visibility into every deal, from first touch to closed-won. Our team configures Sales Cloud around actual pipeline stages, forecast categories, and reporting needs so reps spend less time on admin and more time selling.
Run email campaigns, build automated journeys, and segment audiences based on real CRM data. We implement Marketing Cloud with proper data extensions, journey logic, and attribution tracking so every campaign connects back to a measurable pipeline.
When a technical issue needs solving, you want access to people who understand the implementation. We keep communication close to the people doing the work.
During active build phases, updates clearly identify important changes involving checkout, payments, integrations, and peak-season readiness.
We discuss release freeze dates before your busiest trading periods arrive. The objective is to avoid unnecessary risk when the cost of a production issue is highest.
Our team holds certifications across the Salesforce ecosystem and has experience across Storefront Reference Architecture (SFRA) implementations, replatforming, integrations, and peak-trading performance work for B2B and B2C commerce.
Salesforce is repositioning Commerce Cloud under the Agentforce Commerce naming as Agentforce capabilities become more deeply integrated into retail experiences.
B2C commerce typically focuses on high-volume customer shopping experiences, personalisation, promotions, and returns. B2B commerce often involves account-specific catalogues, contract pricing, bulk ordering, and purchasing teams.
Yes. Migration planning considers your existing platform, customisations, integrations, catalogue, customer data, order data, and the parts of the legacy experience. We scope your migration on the complexity of your existing storefront.
Commerce Cloud can support headless implementations through APIs, allowing the frontend experience to be separated from the commerce platform. Whether that architecture makes sense depends on the flexibility, integrations, frontend requirements, and operational model of your business.
Yes. Commerce Cloud implementations commonly require connections between the storefront and systems responsible for order management, fulfilment, inventory, finance, payments, and other business processes. Our integration approach depends on your existing tech stack.
The timeline depends on scope, integrations, custom development, data migration, testing, and trading requirements. We provide a project timeline after assessing the implementation requirements.
A consultant advises on architecture, platform decisions, and roadmap. An implementation partner also builds and delivers the solution. We provide both strategy and implementation.
Pricing depends on implementation scope, custom development, integrations, migration requirements, and ongoing services. We provide a project estimate after detailed discovery of your current CRM setup.
27 July 2026
5 August 2026
