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Certified
Salesforce Partner
in the UK
Whether your current Commerce Cloud setup needs a fix, customisation, optimisation, or a setup from scratch, you can count on ProvidusCRM's certified team. We streamline order management, after-sales support, and a lot more for B2C and B2B retailers.
Certified Salesforce Commerce Cloud Consultants
Transparent project scoping
Integration with order management, ERP, and your Salesforce data
Most CRM solution providers struggle to understand your specific Commerce Cloud challenges and scope the implementation. Before you go ahead with our Salesforce Commerce Cloud services, we require answers to the following questions.
Most Commerce Cloud orgs suffer from configuration issues that have shifted your CRM from how your business sells today. Before recommending development or implementation, we first analyse your current setup to see whether it needs ongoing support, targeted optimisation, or a total rebuild.
A storefront that underperforms is not always broken code. Sometimes the catalogue structure no longer matches how you merchandise, or a manual process has grown around a gap in the configuration. We separate the two before quoting development work, because the fixes are not the same size.
Your CRM doesn't have to be AI-enabled if the data foundation isn't right. Agentforce Commerce, personalised recommendations, and guided shopping all depend on clean product and customer data underneath. We audit and perform a detailed AI readiness assessment for your CRM.
Orders that stall, stock that reads wrong, and customer records that disagree usually trace back to the boundary between systems rather than the storefront itself. We check what each connected system owns and where they fall out of sync before recommending changes inside Commerce Cloud.
We develop and customize Salesforce Commerce Cloud storefronts using Storefront Reference Architecture (SFRA), with the merchandising, product, cart, checkout, and operational requirements of your business in mind. That includes configuring Business Manager for the people who use it and developing cartridges with maintainability in mind.
SFRA storefront development and customization
Business Manager configuration
Cartridge development
Custom product, cart, and checkout development
Sandbox and staging environment setup
Testing and release preparation
Resolve cases faster with structured queues, automated escalations, and full customer history on every ticket. We build Service Cloud orgs around actual support processes, reducing response times and giving agents the context they need before picking up the phone.
Build branded portals, partner communities, and self-service hubs directly connected to Salesforce data. Our Experience Cloud configurations include proper access controls, record visibility, and CRM integration, so external users see exactly what they should and nothing more.
Bring customer data from every source into one unified profile inside Salesforce. At ProvidusCRM, we implement Data Cloud to connect website activity, transaction records, and third-party data into a single view that powers smarter segmentation, personalisation, and reporting across every cloud.
Deploy autonomous AI agents that handle routine customer queries, qualify leads, and trigger follow-ups without human input. At ProvidusCRM, we configure Agentforce to work within existing Salesforce workflows so automation runs on real business rules.
Give sales teams full visibility into every deal, from first touch to closed-won. Our team configures Sales Cloud around actual pipeline stages, forecast categories, and reporting needs so reps spend less time on admin and more time selling.
Run email campaigns, build automated journeys, and segment audiences based on real CRM data. We implement Marketing Cloud with proper data extensions, journey logic, and attribution tracking so every campaign connects back to a measurable pipeline.
When a technical issue needs solving, you want access to people who understand the implementation. We keep communication close to the people doing the work.
During active build phases, updates clearly identify important changes involving checkout, payments, integrations, and peak-season readiness.
We discuss release freeze dates before your busiest trading periods arrive. The objective is to avoid unnecessary risk when the cost of a production issue is highest.
Our team holds certifications across the Salesforce ecosystem and has experience across Storefront Reference Architecture (SFRA) implementations, replatforming, integrations, and peak-trading performance work for B2B and B2C commerce.
Salesforce is repositioning Commerce Cloud as Agentforce Commerce, similar to how Nonprofit Cloud became Agentforce Nonprofit and Education Cloud became Agentforce Education. The underlying product is the same, with deeper Agentforce agent integration. Our consultants work with it under either name, depending on which term matches your Salesforce contact.
B2C Commerce is built for selling to consumers: browsing, promotions, and high-volume one-off checkout. B2B Commerce is built for selling to businesses, with account hierarchies, contract pricing, negotiated terms, and repeat ordering. They share the Salesforce platform but model buying behaviour differently, so the right choice depends on who places the order, not only on what you sell.
Yes. We migrate product catalogues, customer accounts, and order history from Magento, Shopify Plus, BigCommerce, and custom platforms, and preserve URL structure and redirects so search rankings survive the move. The migration runs in stages you can verify before cutover, which is what keeps a replatform from costing you trading days.
Yes. Commerce Cloud supports headless and composable builds through its APIs and PWA Kit, so you can run a custom front end while Commerce Cloud remains the commerce engine. Headless is worth the cost when you genuinely need front-end freedom; when you do not, SFRA is faster to build and cheaper to maintain. Our consultants tell you which case you are actually in.
Yes. We connect Commerce Cloud to Salesforce Order Management, third-party order management platforms, and ERP systems including SAP, NetSuite, and Microsoft Dynamics. The part that matters is deciding which system owns which record and what happens when they disagree, and we agree that before the build rather than discovering it in production.
A straightforward B2C storefront on SFRA usually takes three to five months. Replatforming with catalogue and order history migration, or a build with several ERP and order management integrations, typically runs six to nine months. We scope the timeline against your integrations and your trading calendar, and plan around your peak season rather than through it.
A consultant advises on what your storefront should do and how it should be architected. An implementation partner builds and deploys it. ProvidusCRM does both, so the commercial thinking and the build never drift apart over the course of the project.
Cost depends on scope: the commerce model you sell under, how many systems have to be integrated, whether you are migrating an existing catalogue, and how much ongoing support you need after go-live. We scope transparently and give you a breakdown before any work starts, so you can see what drives the number rather than receiving a single figure.
